Privacy Policy

1. Data Controller

Proponsa LTD ("we", "us", "our") is the data controller for personal data collected through this website.

Address: Mindeli Street 1, 0186 Tbilisi, Georgia
Email: [email protected]
Phone: +995 595 53 50 53

2. Data We Collect

We collect the following personal data when you interact with our website:

Contact Form

• Full name
• Email address
• Phone number (optional)
• Business name and type
• Role (producer, distributor, partner, investor)
• Message content

Live Chat

• Email address
• Chat messages
• Browser and device information

Cookies

• Necessary cookies: Essential for site functionality (session, consent preferences)
• Analytics cookies: Help us understand site usage (only with your consent)
• Functional cookies: Remember your preferences (only with your consent)

3. How We Use Your Data

• To respond to your inquiries and business proposals
• To provide customer support via live chat
• To improve our website and services
• To comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We use the following services to operate our website:

• Chatwoot (self-hosted on our servers) - live chat and contact form processing. Your data stays on our infrastructure.
• Resend.com - email delivery service for sending responses to your inquiries. Subject to Resend's Privacy Policy.
• Cloudflare - website security, performance, and DNS. Subject to Cloudflare's Privacy Policy.

5. Data Retention

• Contact form and chat data: Retained for up to 2 years from last interaction
• Cookie consent preferences: Retained for 1 year
• Analytics data: Retained for up to 1 year

6. Your Rights

You have the right to:

• Access your personal data we hold
• Rectify inaccurate or incomplete data
• Delete your personal data
• Restrict processing of your data
• Object to processing of your data
• Data portability - receive your data in a structured format

To exercise any of these rights, contact us at [email protected].

7. Cookie Management

You can manage your cookie preferences at any time by clicking "Cookie Settings" in the website footer. You can also configure your browser to block or delete cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact

For questions about this Privacy Policy or our data practices, contact us at:

Proponsa LTD
Mindeli Street 1, 0186 Tbilisi, Georgia
[email protected]
+995 595 53 50 53